Frequently Asked Questions

Yes!  During your first purchase, you simply tick the 'Wholesale' box during registration.
Your discount will be applied to all the items in the cart. (Note that we have a $100 minimum purchase policy for wholesale orders.)
The next time you shop with us, you can simply Login and the all the prices you see will have the wholesalers' discount applied.

If you have any questions, please contact us and we'll be happy to help.

Because we source our products from many different suppliers throughout New Zealand, our suppliers can increase or decrease the prices or even discontinue lines.  We therefore have to change our prices too or withdraw a piece of jewellery if we can no longer order it in.  We will endeavor to update prices and remove such items from the website as soon as a line has been discontinued and stock has run out.  Prices will be updated on the website as the information comes to hand. 

Payment by credit card is the quickest and easiest way to conclude your purchase.  Payment by this method is secure to you as onlinekiwis.com uses the latest in Secure Server Software (SSL).  This means that credit card details are encrypted as they travel through the internet.

Other options for payment include:

Paypal

Direct deposit within 7 working days

Telegraphic Transfer

Cheque or Bank Cheque

Cheques are to be made payable to Toodaloo Grandad PTY Ltd.  Please order at least 10 days in advance if you are paying by this method as we have to wait for funds to clear before sending out your item.

You will be issued with a receipt of your payment to us, either electronically or by surface mail, depending on which address is available to us, on receipt of your payment.

Paypal transactions are accessed by logging into onlinekiwis@gmail.com You will be charged to the value of your purchase in Australian Dollars. The currency converter is useful to determine the approximate value of your purchase. The exact conversion rate will ultimately be determined by your bank.

Shipment will be made once funds are cleared, so please keep in mind that it can take several days for funds to appear in our account.

Orders are generally dispatched within 2-4 business days of the order being placed, but can sometimes take up to 10-14 days to reach its destination depending on overseas orders and locations. If your order is placed over a weekend or national holiday period delays may be experienced. Orders will not be dispatched on Saturdays, Sundays or national public holidays, they will be processed and dispatched the following business day.

All emails will be sent to the email address registered with onlinekiwis.com - no other email address will be used. We will send out an email to you when the goods have been posted off.

Items sent by registered post require a signature on delivery, so please ensure you nominate a suitable address (work address) so you can receive the goods once they arrive.

We are unable to redirect goods once the order has been dispatched.

In the event of an unsuccessful delivery, one re-attempt at delivery will be made before the package is returned to onlinekiwis.com. If you require us to dispatch the package for a second time, an additional shipping fee will apply.

Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorization being completed.

We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.

When you reach the checkout process, the postage is automatically calculated according to the weight, destination and method of postage. It is up to you whether you choose to post your item by registered post or by standard post. If insurance is not taken, onlinekiwis.com will not be held responsible for loss or damage that occurs to the item through the postage process. To date we have had no lost packages.

Before we dispatch your order we personally inspect your item/s to ensure they are in good condition. Your items are then carefully packaged to ensure they arrive in the exact same condition. In the event your goods arrive in a damaged or less than perfect condition, please notify us within 2 days of receiving your delivery.

Your item will be posted to the recipient’s address, so please ensure that this is updated and correct.

Yes definitely! You will notice that the padlock icon is displayed on your desktop. This means that you are viewing a secure webpage, and you can safely process your information as it is emailed to us through an encrypted digital certificate. Once we have received your order, we check your details and process payment against the credit card information you have supplied us with.

Payment transactions and verification processed through paypal is entered on a SSL (Secure Sockets Layer), which is a method of ensuring that information that is submitted through the website is secure and cannot be accessed by unauthorised users. Refer to paypal website for further details.

Onlinekiwis.com does not collect, sell or store any credit card information, nor do we disclose or give away customer details.

All prices shown are in Australian Dollars.  All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.

All undamaged, correctly returned products will be credited to the original purchaser’s credit card, bank account or paypal account including taxes, excluding courier charges. You will be notified by e-mail to the address listed on the account when the transaction has taken place. Please note that your financial institution may require additional days to process and post the transaction to your account once they received the information from onlinekiwis.com.

You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing the team at onlinekiwis@gmail.com

Include your receipt or proof of purchase with the item in the package and ensure the item is carefully wrapped and protected for transport.

Once we receive the item/s, we will either issue you with a credit note or you can exchange it (subject to availability) for an item of exact value. Exchanged items can only be dispatched after the returned goods have been received. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged or sent to you in error).

As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched.

Once your order has been dispatched we will have to organise a refund or exchange under our returns/exchange policy above.

To minimise the risk of an advertised item being unavailable, we pride ourselves on keeping an up-to-date computerised inventory of all items stocked.  If for any reason, onlinekiwis.com is unable to fill your requested order, you will be notified by email as soon as possible and we will conduct a payment reversal if the transaction has been processed.  We will do our best to offer you an alternate product.

Sales made to Australian residents are subject to a mandatory 10% Goods and Services Tax (GST) payable by Australian Law. For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order subtotal and processed at the time of sale processing. For purchasers from countries other than Australia any import duties or taxes levied by the authorities of your country once the product reaches your country, are your responsibility. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.

We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us and we will work to find a solution, whether that be an exchange or full refund. Please note that your financial institution may require additional days to process and post the transaction to your account once they have received the information from onlinekiwis.com.

In the unlikely event that this occurs, please send us an e-mail at onlinekiwis@gmail.com within 14 days of receipt to arrange return and replacement delivery.

All of our jewellery is sourced from and made in New Zealand.

Yes, as part of your post-purchase customer care, you will be invited to provide feedback or testimonials regarding your experience. Testimonials may be published on our website, clearly marked 'testimonials' and your first name and state of residence or country will also be included.

As a member of onlinekiwis.com, you will receive newsletters to keep you updated with all industry news and activity related to onlinekiwis.com as well as information that will keep you up-to-date with any promotional offers or onlinekiwis.com events. You will have the ability to 'opt out' from receiving this material at any time.

‘Koru’ is a spiral shape based on the shape of a new unfurling silver fern frond and symbolizes new life/beginnings, growth, harmony, strength and peace. The circular shape of the koru helps to convey the idea of perpetual movement while the inner coil suggests a return to the point of origin. New Zealand is home to some of the most beautiful ferns in the world

The fish hook represents strength and determination and brings peace, prosperity and good health. The fish hook also provides safe journey over water. Maori use fish in many of their traditional food dishes. Fish was so plentiful to the Maori that the simple ownership of a fish hook meant prosperity.

The triple twist represents a bonding of friendship, two lives becoming one for all eternity. The triple and double twist represents the joining together of two people, two cultures for eternity even though they experience highs and lows of life they remain bonded by friendship and loyalty for life. (The single twist is different to the double or triple twist in that it refers to individual people, where the double and triple twist refers more to the joining of many people or cultures). This is a favourite of the Maori symbols.

Commonly known as a good luck charm the tiki is also considered a symbol of fertility. (Hei meaning to wear around the neck). The wearer of the Hei Tiki is assumed to be clear thinking, perceptive, loyal and knowledgeable. The wearer’s strength is their character. The Tiki is a talisman to the Maori people, and has been regarded as a good luck charm from ancient times. It is widely believed that it represents the unborn human embryo. And in Maori culture this represents a particularly powerful spirit for warding off bad luck. You can still get such tiki's and start your own cycle of good luck.

Well, to start with, there are two kinds of Jade: their geological names are Jadeite and Nephrite. The common names for Nephrite are Greenstone or in Maori - Pounamu. Jadeite is a silicate of sodium and aluminium. Nephrite is a silicate of calcium and magnesium.

Commercial quantities of Nephrite jade are found in only a few countries in the world besides New Zealand - Australia, China, Russia and Canada. New Zealand has some of the finest nephrite jade in the world. In New Zealand, nephrite jade is named Pounamu, by Maori, the indigenous people of New Zealand, and is also referred to as greenstone, a name given to it by the early explorers and settlers to New Zealand who first came in the eighteenth century. Nephrite jade is very rich in colour. It is often marked with occlusions or darker colours running through it. The most prized nephrite jade in New Zealand is flower jade, jade with pale green or ochre clouds of colour. This distinctive patterning and colouring comes from the outside rim or 'rind' of the jade boulders or stones where the surface has oxidized. Maori appreciation of jade centres on these features: patterns that seem to evoke images of forests, rivers and clouds.

Pounamu has special significance for the Maori. The Maori believe that Pounamu absorbs the 'mana' or spiritual power of its wearer. The Maori also believe that a piece of Pounamu will always yearn to return to its source in the rivers and mountains of New Zealand.

New Zealand jade carving is unique in its designs and forms. We owe this to the Maori who have refined techniques of working with the stone over a long period of time. We can trace their use of Pounamu back to the twelfth century. Because of its extreme hardness, Pounamu was used by the Maori for weapons and tools. It was also prized by the Maori for ornaments - pendants and earrings.

Many of the designs you see today are contemporary interpretations of traditional designs, which have been carved for centuries such as the hei matua (fish hook), the tiki (representing man) and the manaia (serpent form).

New Zealand has a small group of shells collectively known as paua, unique only to New Zealand. The group comes from the worldwide family Haliotidae, which contains nearly 130 species from oceans in both tropical and temperate zones. These shellfish have been used for food since ancient times and have figured largely in the diet of coastal Maori. Most countries have their own local names, Abalone (North America), Ormer (Guernsey), Mutton Fish (Australia and early NZ) and Awabi (Japan) being some of the best known.

Paua is the most colourful shell in the world, other abalone have some colour, but not the brilliance of Paua.

There are three types of Paua; Paua – Haliotis Iris, Silver Paua – Haliotis Australis and Virgin Paua – Haliotis Virginea. We use Paua – Haliotis Iris the largest, commonest and best known of our species. The shellfish is black and the interior of the shell has cloudy waves of rainbow colours with blues and green being dominant. The shells were used by the Maori to add a gleam of life to the eyes in their carved figures. Today they are processed into attractive jewellery and gifts.

Paua are marine monovalve molluscs that eat seaweed and live clinging to rocks at depths of 1-10 metres. They can be found around most of the NZ rocky shoreline.

The holes in the shell are for breathing and reproduction. Starfish are the Paua’s biggest predator as they have learnt to suffocate the Paua by putting their tentacles over the breathing holes, forcing the paua to let go of the rock.

There is a quota system, which is strictly enforced for the gathering of paua by both commercial and individual fishermen. All paua gathered must be at least 125mm (5 inches) in size. There are stiff penalties for those caught removing undersize shells.

The Kiwi is native to New Zealand. There are two species of Kiwi's in New Zealand, the Brown Kiwi and the Spotted Kiwi. Within these two species are six varieties of Kiwi: the North Island Brown, the Okarito Brown, the Stewart Island Brown, the Haast Brown, the Great Spotted, and the Little Spotted.

A kiwi is a flightless nocturnal native bird that are about the size of a domestic chicken and the national bird of New Zealand. It has a long beak with nostrils on the end, and fossicks about at night feeding on small insects. They lay the largest egg in relation to their body size. However, over the years, New Zealanders have become known as ‘Kiwis’ as well.

The Kiwi symbol began to be recognised internationally in 1906 when Kiwi Shoe Polish was launched in Melbourne by a man whose wife was born in New Zealand. The polish was marketed at large in Britain and the USA during World War I and later. By 1908 kiwis were appearing in numerous sporting, political and other newspaper cartoons.

During World War I, New Zealanders carved a giant kiwi on the chalk hill above Sling Camp in England. In Flanders during the war, the name “kiwi” for New Zealand soldiers came into use. By World War II, the Kiwi was synonymous with New Zealand Servicemen overseas. During the war, the Kiwi Concert Party toured many battle areas. The Kiwi (New Zealand Army) Football Team which toured the British Isles, France and Germany in 1945-46 also enhanced the emblem’s popularity.

Today New Zealanders overseas and at home are still being called “Kiwis”. The Kiwi is still closely associated with the Armed Forces. The New Zealand dollar is often referred to as “The Kiwi dollar” and the kiwi fruit is known as a “Kiwi” in some countries. Kiwis feature in the coat of arms, crests and badges of many New Zealand cities, clubs and organisations.

If you would like to ask something which you cannot find the answer for on this or any other page on our website, we would be delighted to help you in any way that we can. Just click here on ‘contact us’

No, the colours and hues vary on each paua shell.  Each individual paua shell is different and the colours on every piece of jewellery will depend on the area which has been used to create your jewellery piece.

In order to make a purchase, you simply browse through the different categories, select the category you like, and go shopping. When you select a product you would like to buy, simply add it to your cart, select the quantity, then either continue shopping and add more products to your cart or once you have finished shopping, go to the checkout. You can then choose whether you wish to have your parcel sent by registered post or just standard post.

If you are a new customer, you will have to register with us. Please enter all of your billing info (not where you are having the purchase delivered if it is a gift) into the registration form.

If you have shopped with us before simply log on using your user name and password. If you have forgotten your password, please click the link which reads "forgot your password?". You will be prompted what to do to retrieve your password.

Once you have registered your personal info into the registration form click the "submit" button which can be located when you scroll to the bottom of the page.

To enter recipient's address, please click the "change address button" located at the top of the page next to your billing address.

Continue down to select the correct delivery option. Scroll down this page to the comments box. In this box please supply us with your gift card message, the phone number of the recipient and your preferred delivery date (we don't ship on weekends).

Continue to step 2, to enter your credit card info and follow the steps for payment.
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